Newcastle & Lake Mac DJ’s - Terms of Service
Your purchase of services from Newcastle & Lake Mac DJ’s A.B.N. 99 462 204 694, is subject to these Terms and Conditions of Service. Upon making a booking, you accept these terms and agree to be bound by them, and an agreement is formed between us and you. If you do not accept these Terms, you must refrain from using our website or making a booking with us. Once you have accepted these terms and conditions by making a booking, damages or other judicial remedies may be sought by us upon any refusal to abide by our terms and conditions.
For future orders, these terms may be different and so we recommend you read these terms carefully each time you agree to them during the booking process.
DJ Hire - Terms & Conditions
Payment:
A booking fee is required for any services hired through Newcastle & Lake Mac DJ’s. To secure your booking a non-refundable deposit payment (amount specified when booking) must be received within 7 days of deposit details given, otherwise bookings will continue to be taken for the date requested and your booking will not be confirmed.
Payment methods for deposits (and any other pre-payments) accepted are via credit/debit card, Apple Pay or direct bank deposit/transfer. All Credit/Debit card & Apple Pay payments attract a 2% surcharge applied at checkout automatically by our payments gateway provider. To avoid this surcharge please use our EFT direct deposit details instead located on the bottom of your invoice. Your remaining balance or full payment must be received by credit/debit card, Apple Pay or direct bank deposit/transfer either 1 or 2 month prior to your function/event date (due date specified on your final balance invoice). If complete payment is not received by then, we reserve the right to withhold the DJ from attending the event and deposit payment will not be refunded.
The exception to this is if you are choosing to make the remaining payment via cash on the night (only if organised with us prior). With this payment method, if payment is not made prior to the event commencing your DJ will not begin and your DJ has the right to leave your function if payment has not been made. In this situation, the client will be liable to pay for the service regardless. We will not be responsible for the inconvenience or misfortune caused by the delay or failure to deliver the service and no discounts/refunds will apply as a result of the function/party running late due to delay with payments.
Refunds/Cancellations/Date Changes:
Refunds are only permitted in accordance with (i) the terms outlined below; and (ii) the Australian Consumer Law, to the extent that the prior does not contravene the latter.
All refunds are taken on a case by case basis however the minimum entitlements are as follows:
Should you wish to cancel or change the date of the service more than 60 days prior to the event, a cancellation fee equal to the amount of your deposit will apply. This is non-refundable.
Should you wish to cancel or change the date of the service within 14-60 days prior to the event, a cancellation fee of 50% of the total booking will apply. This is non-refundable.
Should you wish to cancel or change the date of the service within 14 days prior to the event, a cancellation fee of 100% of the total booking will apply.. This is non-refundable.
This cancellation fee is in process as soon as the booking is made and initial deposit sent, with no gestation period. If you are late to pay any final balance payments these fees still apply.
First date change exception: However if you are looking to date change we will allow one change free of charge as-long as we are available on your new date and given the more than 60 days notice prior to the original event. With any changes we reserves the right to adjust the total fee if necessary. For example, If your new date is a different location, event type, day of the week it will have to be re-quoted to reflect this. Or if your date change is to more than 6 months after the original date it may also have re-quoted to reflect any price increases. Any subsequent date changes after the first will fall under the regular conditions.
We as Newcastle & Lake Mac DJs agree to:
Carry out the service outlined and agreed upon on your Invoice, relevant to the selected package. Including:
a) To attend and conduct the service at the time, date and place outlined on the invoice and/or completed booking form
b) Remain contactable in the time leading up to the event. We find email is the best way to keep track of all requirements and recommended all-important details being included on your booking form when returning. During busy periods we recommended calling us if you are unable to reach us quick enough via email. During weekends while attending other events a text usually works best if you don't reach us via phone.
c) Arrive at your venue with adequate timing prior to be setup and ready to begin the music at either the music start time agreed upon or the ‘setup and ready time’ if an earlier setup time has been added on.
d) To incur the costs for alternative arrangements (e.g. taxi) if your DJ experiences problems on their way to the event (e.g. traffic jam, flat tyre, car accident), in order to arrive at the venue as soon as possible
e) Maintain an appropriate level of personal presentation & an upkeep of all equipment to remain in good working condition.
Unforeseen Circumstances:
In the event your Newcastle & Lake Mac DJ’s assigned DJ is unable to make it to your wedding/function or unable to DJ due to unforeseen circumstances, an alternate DJ will be organised & provided at no additional cost to you. In the very unlikely event that there is no DJ available, a full refund will be given if payment has already been made.
Vendor Meal or Food Requirement
For DJ bookings four hours or longer, food must be made available to your DJ or a meal be supplied. In weddings and corporate functions this is expected to be a vendor/service meal in most cases as industry standard for all your other vendors. A good guide is if you have us onsite and your event is catered or guests are being fed, we likely require a meal as-well as we are unable to leave. If one isn’t supplied when required, we reserve the right to order for ourselves using an appropriate means and pass on this charge to you the client. If you are unsure if you need to supply a meal or if have any questions around this, please just reach out for clarification.
Setup Requirements & Location
A standard DJ booking is for your DJ, with 2 speakers (and any subs booked) placed directly either side of their table along with any lighting booked in the one spot all together projecting from there to cover the room. If you require your DJ to cover multiple areas, a very large space or move throughout the day/night, please raise this requirement to us at the time of enquiry, before making a booking and paying a deposit as additional speakers or setups may be required. When positioning where your DJ is to setup, please try keep your DJ located Infront of the dancefloor. This so guests can hear the sound best. It is expected that your DJ will have access to power nearby and shelter from the elements if placed outdoors. If you need us to supply our own shelter or power this is must be raised with us and will likely come at an additional cost. Failure to notify may lead to us being unable to carry out the requested service (ie no access to power).
Guests Behaviour & Equipment Damage
Your DJ reserves the right to leave your function in the event that your guests are rude, unruly or damage any of our equipment. During the function, In the event that any of our equipment is damaged or broken, ie either due to yourself, your guests or to the setup location given to us (ie outside) you agree to pay the cost of replacement or for any repairs to effected equipment up to the retail price of such equipment. In the event that your DJ themselves or our equipment is in danger or threatened, while attending your function we reserve the right to stop immediately, finish early than scheduled and leave to protect both parties from the damage & liability. In this situation you will have no recourse against us. While we do our best to protect ourselves and avoid any situations mentioned above, the behaviour of your guests and the safety of your DJ & our equipment is ultimately your responsibility.
Privacy:
Unless otherwise advised by the client, Newcastle & Lake Mac DJ's reserves the right to use any photography and videography taken during the function period for promotional purposes.
We will not do so if the client withdraws this authorisation in writing
DJ & AV Equipment Rental Hire - Terms & Conditions
The listed Lessee (whom the invoice is addressed to) hereby accepts complete responsibility for all the users of the equipment during the time the equipment is being rented by the Lessee and the Lessee will exercise care over the rented equipment so as to prevent any loss and or damage to it.
The Lessee will return all rented equipment by the due date to the Leaser’s or the Lessee will be responsible for
late charges, unless other arrangement organised.
The Lessee will notify the Business immediately in the event of any loss/damage to the rented equipment, if the equipment has any faults or if the Lessee is not able to return the equipment by the due date.
The Lessee accepts complete responsibility and will again notify the Business if there is any loss and or damage to the rented equipment due to the Lessee’s negligence and or improper use. Not using the rented equipment the
way the Business and or the manufacturer’s instructions; not using the rented equipment for its intended purpose; allowing the rented equipment out of the Lessee’s personal control and possession; and or not protecting the rented equipment from damage or loss all hereby constitute ‘improper use’.
The Lessee further agrees to pay the cost of replacement or any repairs to the rented equipment up to the retail
price of the rented equipment for negligence and or improper use that causes damage or loss to the rented
equipment.
The Lessee assumes all risk or loss, destruction and liability resulting from the use of the rented equipment and
hereby acknowledges that the Business will not be held liable for any injury, loss or damage, direct or
consequential, that may arise out of the use or the improper use of the rented equipment regardless if used
singularly or in connection with any other equipment.
Cancellations:
Should you wish to cancel the booking:
- More than 60 days prior to the event/pickup date, a full refund will apply
- From 15-60 days prior to the event/pickup date, a cancellation fee of 30% will apply
- From 2-14 days prior to the event/pickup date, a cancellation fee of 50% will apply
- Within 2 days prior to the event/pickup date, a cancellation fee of 100% will apply
Postponements:
If your event has to be postponed, you may reschedule once within 6 months of the original event date free of
charge (as long as at least 48 hours’ notice is given). Once postponed, your booking may need to requoted due to
different dates (eg. moving from midweek to weekend hire or moving to public holidays). Please note, for any
postponements the cancellation window still applies to the original event date, unless the event is moved to an
earlier date, in which these windows will apply to that date instead.
