Terms of Service
Your purchase of services from Newcastle & Lake Mac DJ’s A.B.N. 99 462 204 694, is subject to these Terms and Conditions of Service. Upon making a booking, you accept these terms and agree to be bound by them, and an agreement is formed between us and you. If you do not accept these Terms, you must refrain from using our website or making a booking with us. Once you have accepted these terms and conditions by making a booking, damages or other judicial remedies may be sought by us upon any refusal to abide by our terms and conditions.
For future orders, these terms may be different and so we recommend you read these terms carefully each time you agree to them during the booking process.
A booking fee is required for any services hired through Newcastle & Lake Mac DJ’s. To secure your booking a non-refundable deposit payment (amount specified when booking) must be received within 7 days of deposit details given, otherwise bookings will continue to be taken for the date requested and your booking will not be confirmed.
Payment methods for deposits (and any other pre-payments) accepted are via credit/debit card, Apple Pay or direct bank deposit/transfer. Your remaining balance or full payment must be received by credit/debit card, Apple Pay or direct bank deposit/transfer either 1 or 2 month prior to your function/event date (due date specified on your final balance invoice). If complete payment is not received by then, we reserve the right to withhold the DJ from attending the event and deposit payment will not be refunded.
The exception to this is if you are choosing to make the remaining payment via cash on the night (only if organised with us prior). With this payment method, if payment is not made prior to the event commencing your DJ will not begin and your DJ has the right to leave your function if payment has not been made. In this situation, the client will be liable to pay for the service regardless. We will not be responsible for the inconvenience or misfortune caused by the delay or failure to deliver the service and no discounts/refunds will apply as a result of the function/party running late due to delay with payments.
Refunds are only permitted in accordance with (i) the terms outlined below; and (ii) the Australian Consumer Law, to the extent that the prior does not contravene the latter.
All refunds are taken on a case by case basis however the minimum entitlements are as follows:
Should you wish to cancel or change the date of the service more than 60 days prior to the event, a cancellation fee equal to the amount of your deposit will apply. This is non-refundable.
Should you wish to cancel or change the date of the service within 14-60 days prior to the event, a cancellation fee of 50% will apply. This is non-refundable.
Should you wish to cancel or change the date of the service within 14 days prior to the event, a cancellation fee of 100% will apply. This is non-refundable.
This cancellation fee is in process as soon as the booking is made and initial deposit sent, with no gestation period.
First date change exception: However if you are looking to date change we will allow change free of charge as-long as we are given the more than 60 days notice prior to the event date. If your new date is a different location, event type, day of the week it will have to be re-quoted to reflect this. If your date change is to more than 13 months after the original date it will also have re-quoted to reflect any price increases. Any subsequent date changes after the first will fall under the regular conditions.
Covid-19 (Corona Virus) exception: If you have to change the date of the booking due to Covid-19, where you have been diagnosed with Covid-19, ordered to self-quarantine by a doctor or health professional or the local authorities/government has banned social gatherings (Proof will be required for all three situations) then Newcastle & Lake Mac DJ’s will hold the deposit paid and it can be used for either a re-booking of the event or used for another event under the same name. (Deposit credit is to be used within 6 months from the time your restriction has been lifted). If no re-booking is made then Newcastle & Lake Mac DJ’s reserves the right to withhold the deposit fee. Please note that is Covid-19 exception does not apply if you do not notify us early enough (eg. leave it until 24 hours before the event).
In the event your Newcastle & Lake Mac DJ’s assigned DJ is unable to make it to your wedding/function or unable to DJ due to unforeseen circumstances, an alternate DJ will be organised & provided at no additional cost to you. In the very unlikely event that there is no DJ available, a full refund will be given if payment has already been made.
Unless otherwise advised by the client, Newcastle & Lake Mac DJ's reserves the right to use any photography and videography taken during the function period for promotional purposes.
We will not do so if the client withdraws this authorisation.